Frequently asked questions

I have questions that aren't covered here. Can you help me?

For questions regarding your verification request, you can contact us through our Information Form. A SheerID team member will be in contact with you in the order that your request was received. Please note our customer service team provides support in English only.

How do I know you won't sell or share my ID and information?

This is something we take extremely seriously. We only use someone's information to confirm their eligibility. We do not rent their information. We do not sell their information. We do not store documents or images uploaded to our system.

Click here to read our full privacy policy.

I don't want to do this online, how can I talk to a real person?

Currently, this offer is only being verified via our online verification service. Our safe and secure process is the fastest way to complete your verification and successfully access your offer. If you have extenuating circumstances, please call us at 1 866 253 8235 .

What happens if I can't prove my affiliation?

This rarely happens. All organizations are going to give you some kind of official document that we'll accept, but on the occasion you cannot provide us any acceptable proof of validation, we will not be able to allow you to continue to the offer.

Who is SheerID?

SheerID is a third-party verification service that works on behalf of retailers to verify an individual's affiliations. For information on our services, visit us at www.SheerID.com.

Why do I have to go through a verification process?

You are submitting a request for an exclusive offer. For quality control purposes, and to ensure only those people who fall under the required conditions are able to obtain this special offer, we have a very short qualification process we ask you to participate in. All information collected is strictly controlled and is never shared outside the context of this particular verification request.